Printer Not Printing

Printer Not Printing

Summary

Standard troubleshooting for printers that appear connected but will not print.

Symptoms

  • Jobs stuck in queue
  • Printer offline
  • Nothing prints

Procedure

  1. Restart printer.
  2. Restart computer.
  3. Clear print queue.
  4. Verify printer connection.
  5. Reinstall drivers if needed.

Escalation

Escalate if network configuration or hardware failure is suspected.

Revision History

  • Status: approved
  • Source: imported legacy SOP

Reference Videos

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References

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